Connect without judgment.
Respond to what another is experiencing. Get “in their well.”
Convey that person’s experience is significant and not to be dismissed.
Share your similar story.
Allow the other to vent while staying warm without reacting.
Provide support for someone’s loss.
CONVEY THE GOOD
Draw attention to the good.
Convey that you believe in someone’s ability to do the difficult.
Provide reality-based confidence in the future.
Cancel a debt.
Acknowledge a win, both cognitively and emotionally.
Bring order to confusion.
Offer a different viewpoint.
Convey a deeper understanding.
Give a personal response.
Face someone with an appeal to change.
CALL TO ACTION
Recommend an action step.
Provide a framework.
Strongly recommend a difficult action.
Create a growth environment.
Guide engagement to giving back.