by Dr. John Townsend | Oct 26, 2015 | Leadership, Uncategorized
Commitments are critical to leaders. When your people follow through with commitments, things go well. When they don’t, systems, processes and relationships suffer. And ultimately, the customer suffers as well. Unfortunately, there are cultural forces that minimize...
by Dr. John Townsend | Oct 16, 2015 | Leadership, Uncategorized
When you want to get the best out of your key people, or simply to correct a problem, use what I call an impact statement. This is simply a few sentences letting people know how their actions affect the performance and the culture of your organization. The great...
by Dr. John Townsend | Oct 2, 2015 | Leadership, Uncategorized
Everyone has faced entitlement issues in his or her relationships, family and workplace. It emerges in poor attitudes, a lack of empathy for one’s impact on others, and irresponsible behaviors. In my new book, “The Entitlement Cure”, which will be on...
