by Dr. John Townsend | Feb 1, 2016 | Leadership, Uncategorized
Pain, or discomfort, is a normal and expected part of leadership. Pain is all around you as you lead, every day, in some form. For example, it’s painful and uncomfortable to deal with: • Revenue challenges • Sales issues • Execution problems • Team dysfunctions...
by Dr. John Townsend | Nov 11, 2015 | Leadership, Uncategorized
Leaders who get great results over a sustainable time period have a secret sauce: they are good listeners. They know how to “get into the head” of their people. It used to be that listening was perceived as something reserved for human resources, shrinks...
by Dr. John Townsend | Oct 26, 2015 | Leadership, Uncategorized
Commitments are critical to leaders. When your people follow through with commitments, things go well. When they don’t, systems, processes and relationships suffer. And ultimately, the customer suffers as well. Unfortunately, there are cultural forces that minimize...
by Dr. John Townsend | Oct 16, 2015 | Leadership, Uncategorized
When you want to get the best out of your key people, or simply to correct a problem, use what I call an impact statement. This is simply a few sentences letting people know how their actions affect the performance and the culture of your organization. The great...
by Dr. John Townsend | Oct 2, 2015 | Leadership, Uncategorized
Everyone has faced entitlement issues in his or her relationships, family and workplace. It emerges in poor attitudes, a lack of empathy for one’s impact on others, and irresponsible behaviors. In my new book, “The Entitlement Cure”, which will be on...
